Anti-Fraud and Payments Handling
Online Casino Management
Online Sportsbook Management
ACQUISITION AND RETENTION
Social Media Marketing
Customer Relationship Management
About the Forum
iGaming Education Forum 2016
The iGaming Education Forum, which will take place during the SiGMA Conference on the 16th, 17th & 18th November, aims to bring together international Gaming companies of all sizes and individuals new to the industry, to participate in intensive training workshops. It is designed to give each participant a unique training package delivered by reputable iGaming Trainers with experience in both iGaming and as iGaming Academy Trainers.
Designed to give each participant a unique training package delivered by reputable iGaming Trainers
Cover a broad range of areas in iGaming, all of which are vital elements to any Gaming company.
80 years of Experience
Delegates will benefit from 80-years of gaming expertise in just three days
Our MissionOur mission is to grow the industry through education. Now, with this first ever Education Forum we will be delivering comprehensive, current and relevant content tailored for any individual who strives to hold a successful position within iGaming. This year’s SiGMA is set to break all records and we are looking forward to bringing a new and dynamic dimension to this successful event.
YEARS OF EXPERIENCE
09:30 am RESPONSIBLE GAMING
This module outlines the various jurisdictional requirements for a licensed operator in the area of Responsible Gaming and Player protection. Also touches on planning and best solutions for staff training and on-going support to players that have issues.
11:15 am ANTI-FRAUD & PAYMENTS HANDLING
This workshop will focus on an advanced understanding of Anti-Fraud. It will cover techniques that should be implemented within every company in order to ensure a successful and effective fraud management strategy. This workshop will also cover the various payments related procedures and processes.
13:30 pm ANTI-MONEY LAUNDERING
The Anti-Money Laundering workshop will cover essential information about Anti-Money Laundering legislation, and how regulation is reflecting this. The focus of the session will be the EU 4th AML Directive and the risk based approach and how this is likely to be implemented by various members states and the relevant regulatory bodies such as the UKGC and the MGA.
09:30 am ONLINE CASINO MANAGEMENT
11:15 am ONLINE SPORTSBOOK MANAGEMENT
This module is designed and delivered by a highly experienced iGaming lecturer who has over a decade of experience in devising and implementing numerous Sportsbook training programmes and has been successfully delivering training programmes with the iGaming Academy.
13:30 pm FANTASY SPORTS
The Fantasy Sports workshops will focus on the current trends and future trends governing this emerging section of gaming. The workshop will also note the key factors needed to implement a Fantasy Sports vertical within an operation.
09:30 am CUSTOMER RELATIONSHIP MANAGEMENT
This workshop will focus on the psychology behind your customers. It will look into the way that customers act, based on the customer analytics gathered, and the ways that can be implemented in order to ensure the best retention rates for these customers. This workshop will aid in the building of a strong CRM programme within your company.
11:15 am SOCIAL MEDIA MARKETING
13:30 pm AFFILIATE MANAGEMENT
The Affiliate Management workshop is designed for anyone who wants to kick-start or consolidate their affiliate marketing and management knowledge.
Meet our industry experts
Josh is currently the Managing Director of Malta based digital marketing agency, Growth Gurus. Trained in Manchester and New York, Josh is fully up-to-date with the latest and greatest tips in Social Media Marketing which he discusses during the iGaming Academy Social Media Marketing training course.
Heidi Lind Jensen
She has a flare for customer analysis, as well as basic psychological drivers, to build meaningful communication strategies that will lead to increased revenue. Heidi is a trainer at the iGaming Academy where she delivers the Customer Relationship Management training course.
She been in the iGaming industry for over 7 years with her main focus in fraud prevention and risk assessment. She has combined the knowledge gained through the years with innovative ideas leading to a thriving career in this sector. She upholds a simple and direct work ethic.
Wendy is currently an independent consultant advising on issues related to fraud, risk management, and operational compliance in the iGaming industry. Having amassed a wealth of experience and knowledge in the management of fraud and related regulatory and legal requirements, Wendy is also an experienced trainer and delivers the iGaming Academy’s Anti- Money Laundering training course.
Her academic studies combined with the wealth of experience she has gained in the field over the past 10 years now allows her to deliver successful training programs specifically related to Affiliate Marketing Management, which she shares during the iGaming Academy Affiliate Management training course.
Whilst recapitulating research for her role, she has started an innovative detection tool with Unibet, known as PS-EDS (Player Safety – Early Detection System). This has shown an impressive advantage in the company both from a commercial perspective and also internally addressing Corporate Social Responsibility. This same PS-EDS has won the EGr Innovation of the Year award in 2014. Unibet has also won RG awards including the IGA Socially Responsible Operator award and the EGR Nordics Socially Responsible Operator award.
He is a regular speaker at industry conferences and seminars, as well as a contributor to various BtoB publications. Equipped with a passion for Daily Fantasy Sports (DFS) and ”Big Data”, Bollier is the co-founder and CEO of Oulala, a revolutionary fantasy football game which was launched three years ago.
Chris has been involved with the iGaming Academy both locally and abroad since 2007 and has delivered over 100 training sessions in the past 10 years. He currently delivers the flagship ‘Introduction to iGaming Course’, as well as the ‘Sportsbook Management’ session and has helped numerous igaming companies in Malta with training needs.
Igor Samardziski is the founder and CEO of Nexus Gaming Intelligence and is a renowned consultant on Gaming Product Intelligence.
A veteran of the gaming industry, Igor has held positions with some of the biggest providers of gaming products today and in 2013, Igor was the recipient of the iGaming Representative of the Year award.
Igor is a highly proficient individual specializing in gaming systems, start-up, operations and efficiency of Online Gaming and E-commerce business models, by expanding product verticals in new and existing businesses. Igor is highly knowledgeable in every area of an online gaming operation such as Fraud, AMLO, Bonus Abuse and Advantage Play from both in-depth function perspective as well as management of resource and KPI’s with focus on Customer Service & Operations resource management.
Meet our moderators
Over the past 7 years he combined his two passionate areas of work and went on to build one of the strongest and most effective Employer Brands (Tipico Careers) within the online gaming industry in Malta.
Whilst encompassing the macro-environments of both working areas, Thomas’ vision of employer branding was very clear; to set up an effective marketing component within an HR framework in order to attract the best local and international talent towards the company whilst also building an internal employer brand focusing on investing in employees, enhancing employee satisfaction and increasing engagement.
Thomas has recently joined the Malta Gaming Authority as Director of the European Gaming Institute of Malta (EGIM) to launch in H1, 2017. When launched, EGIM will be a separate entity from the Malta Gaming Authority.
During his illustrious career, Alan was the founding President of the ISACA Malta Chapter between 2005 -2008; he also served as the General Secretary of the Malta Remote Gaming Council from 2010 to the present day. In 2015, Alan became a Visiting Senior Lecturer on IT Auditing at the University of Malta and continues to pass his knowledge to students that are seeking a career in the Information Security and Regulatory Compliance industry. Alan is a certified CISSP, QSA and CISA.
Tal Itzhak Ron
Participants can benefit from attending one of the 3 days or opt for the discounted 3-day package
Contacts and Locations
iGaming Education Forum
Intercontinental St George`s Bay, Malta STJ 3310
Edge Water Complex Second Floor, 1E Triq Elija Zammit, St. Julians, Malta
Tel: +356 2277 9200